# Why my checklist isn't acting correctly?

#### **I have installed the widget, why isn't my checklist showing?**

After the widget is added to your website, you still have to identify the logged in user for the checklist to show. Call `window.Alvis("identify", "{{YOUR_UNIQUE_USER_ID}}")` when a user is authenticated. Make sure to use the user ID when you [identify your Intercom users](https://developers.intercom.com/installing-intercom/docs/intercom-javascript), this helps us link Intercom users to your Checklist users.

#### **I have set up so that a checklist only appears on one page, but why the checklist still appears when I click a link to another page where checklist should not appear?** 

For single-page app, whenever the URL or route changes, you need to call `window.Alvis("page")` for Alvis to check if or which checklist should be shown.


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