Why my checklist isn't acting correctly?

Frequently asked questions about why a checklist isn't acting correctly.

I have installed the widget, why isn't my checklist showing?

After the widget is added to your website, you still have to identify the logged in user for the checklist to show. Call window.Alvis("identify", "{{YOUR_UNIQUE_USER_ID}}") when a user is authenticated. Make sure to use the user ID when you identify your Intercom users, this helps us link Intercom users to your Checklist users.

I have set up so that a checklist only appears on one page, but why the checklist still appears when I click a link to another page where checklist should not appear?

For single-page app, whenever the URL or route changes, you need to call window.Alvis("page") for Alvis to check if or which checklist should be shown.